Frequently Asked Questions
We're here to answer your questions. Browse our frequently asked questions below, or reach out to our team if you need additional support.
Most common questions answered
All editable templates are customizable in Canva, which is free to use. You can edit directly in your browser without downloading software. We do offer some printable products that do not require editing as well.
Yes. You can reuse your purchased templates for personal or organizational use as needed.
Yes. Canva works on phones, tablets, and computers, though a larger screen is recommended for detailed edits.
Yes. You can print at home, use a local print shop, order online, or print directly through Canva depending on the template. We have partnered with Prints of Love as well and offer 10% off with code SDDSAVE10 on orders of $49 or more.
DESIGN QUESTIONS
Yes, and every editable template includes instructions on the first page(s) of each included template in your purchase. For more detailed instructions (for the overachievers) visit Canva's SUPPORT CENTER.
Most templates are accessed through Canva. Some items may also include print-ready PDF files. Details are listed on each product page. Your edited files can be downloaded as PDF, PNG and JPG.
No. You are able to download your completed project as many times as you like right in Canva!
There are hundreds of tips to help you with customizing your design. To see all of the tool tips in Canva’s support bank visit the SUPPORT CENTER.
All templates are ready for you to use with no additional cost. You do have the option to add any Canva element. While there are hundreds of thousands of free elements available, sometimes your heart is set on a premium one. You have that option at a price set by Canva. Premium elements are signified with a crown next to them. You are able to upload your own graphic elements at no extra cost.
TEMPLATE ACCESS
After purchase, you’ll receive a PDF through email and accessible in your account with links to access your templates in Canva. You can begin editing right away.
Because our products are delivered digitally, access links are automatically sent to the email address provided at checkout, and files are linked to your account profile. If you can't find your order, please try the following steps:
- Log into your Simple Desert Designs account: The quickest way to access your files is to log directly into your account on our website. Your purchased templates and downloads will be available in your dashboard.
- Check your spam/junk folder: Sometimes our automated delivery emails get misrouted by email providers.
- Double-check your checkout email: It is very common for a quick typo or an old auto-filled email address to be used by mistake, which prevents delivery to your current inbox and keeps the files from showing up under your correct account.
If you suspect you may have misspelled your email address or used the wrong account during checkout, don't worry! Please reach out to us at admin@simpledesertdesigns.com with your full name and order details. Our team will gladly correct your email address on file, link your purchases, and resend your access.
CUSTOM DESIGN QUESTIONS
Many of our templates that are available on Simple Desert Designs website are the byproduct of working with school PTO, PTA and other parent organizations, small businesses, charity organizations, party planners and people in a pinch just looking to plan an outstanding party!
All you need to do is contact us and give a description of the event you are planning, the products you need and a timeline. All of our clients are shocked at the responsiveness, excellent quality and affordability of this service! Don't believe us? Just give us a call or message us for a free consultation to see if we are the right designer for your event!
Yes! We provide customization on all products in our store. To add customization that is done for you, purchase the template you want customized and add the appropriate customization listing.
GENERAL SUPPORT & REFUNDS
If you have questions or need help, please contact us through our Contact page and we’ll be happy to assist you.
Due to the digital nature of our products, refunds are not typically offered. Please review product details carefully before purchasing. We want you to feel confident in your purchase so we offer a Satisfaction Guarantee. See details in the footer.
Still Have Questions?
NEED MORE HELP?
We’re happy to help with questions before or after your purchase.
